CreditorWatch services unavailable

Incident Report for CreditorWatch

Resolved

This incident has been resolved.
Posted Sep 24, 2024 - 15:13 AEST

Monitoring

CreditorWatch services have been restored at 2.42pm. We continue to monitor service performance for any issues.
We sincerely apologise for any inconvenience caused.
Please report any further issues to support@creditorwatch.com.au.
Posted Sep 24, 2024 - 14:54 AEST

Update

CreditorWatch services remain unavailable. The issue has been identified. We are actively working to rectify the issue as soon as possible.
Further updates within 60 mins.
Posted Sep 24, 2024 - 14:03 AEST

Identified

CreditorWatch services are currently unavailable. The issue has been identified. We are actively working to rectify the issue as soon as possible.
Further updates within 60 mins.
Posted Sep 24, 2024 - 13:00 AEST

Investigating

CreditorWatch services are experiencing an issue. Our teams are working on to identify the issue.
Further updates in next 30 minutes.
Posted Sep 24, 2024 - 12:27 AEST
This incident affected: CreditorWatch APIs (Credit Report APIs) and CreditorWatch portal (Credit reports and search).