Issue downloading Credit Reports

Incident Report for CreditorWatch

Resolved

This incident has been resolved.

Posted Jun 02, 2026 - 17:50 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 02, 2026 - 17:29 AEST

Investigating

Some customers may be experiencing intermittent errors, or timeouts when attempting to download Credit Report via the CreditorWatch platform. Our team is working to resolve this issue

Thank you for your patience.

Posted Jun 02, 2026 - 15:40 AEST

This incident affected: CreditorWatch APIs (Credit Report APIs) and CreditorWatch portal (Credit reports and search).